FAQ

Check your “Spam” folder. Sometimes, our letters get there. If you have another email, try to register using it. This way might be faster. Still can’t register? Reach out to the customer support team about the issue.

If you cannot login into your account but remember your email, we suggest you use the password reset and recovery feature: https://grizzlysms.com/request-password

Check your “Spam” folder. Sometimes, our letters get there. If you have another email, try to register using it. This way might be faster. Still can’t register? Reach out to the customer support team about the issue.

Registration → Topping up your balance → Number selection → Receiving number → Using the number for activation purposes

To receive a phone number for activation purposes, you need to register, confirm your email, and add funds to your Grizzly SMS balance. Your Grizzly SMS balance is charged for each received code. You can add funds to your balance at https://grizzlysms.com/profile/pay. You can use bank cards, online payment services, and cryptocurrencies. The minimal deposit is 150 ₽. Suggested — 350 ₽.  

Sometimes, your funds are added to a Grizzly SMS account with a slight delay (10 — 60 minutes). Generally, the issue is caused by technical difficulties on the payment system side. If your balance on the website was not topped up within 60 minutes, check again whether your card or wallet was charged. If it was, send the information about the charges (a screenshot) to our customer support. Don’t forget to specify your email used for registration and credentials.

Payeer. If you used Payeer, you, as a sender of money, need to reach out to the Payeer’s customer support team. Unfortunately, any inquiries about unsuccessful payments from receivers (we are the receivers) are not accepted by Payeer.

You are a bulk buyer but didn’t find a good way to add funds to your balance? Write us about it using the feedback form on the website. You can tell us your preferred method of communication (Telegram, TamTam, QQ, WeChat, etc.).

The tag «few» indicates that such numbers were few at the moment of the last checkup: 0-1-2. Since the last checkup, the stock could have changed. If you need a number from a specific country, you can click «GET» 5-15 times, it is possible that we have new numbers in stock. If not, choose another country.

You can see only an estimate when looking at showcased products. If you need a lot of numbers regularly, talk about it with managers (https://grizzlysms.com/bulk). It will be appreciated if you add to your message, how many and for which services you need numbers on daily/weekly basis, and specify your preferences in regards to the national and/or regional origin of numbers if you have any.

If you saw the message «Number is not available. Please, retry» when attempting to buy a number, it means that we could not acquire the chosen number from a provider. Most popular numbers may require multiple attempts to acquire. You can try several more times or choose a difference country. Usually, the number’s country of origin is insignificant.

To receive a virtual number, you need to:

1. register on the website (the button “Sign Up” in the upper right corner of the main page) and confirm your email;

2. top up your balance (the button “Top up balance” in the upper right corner of the page); 

3. chose the country of origin for a number you need and the required online service requiring activation and press “GET”;

4. you will see purchased numbers in “Received numbers”. You will need to use it for activation purposes on the chosen online service. SMS content will be displayed next to the number in the “Received numbers” section of the page.

SMS content will be displayed next to the number in the “Received numbers” section of the page.

After topping up your balance, you will pay only for received codes. If a code did not reach a purchased active number, your balance will be refunded within 20 minutes after the purchase. Or, if you press “Cancel” due to long wait time. If a code arrived, funds will not be refunded as the number will be considered activated/used.

You cannot receive a phone call on our numbers. If a messenger or a social network suggests using a call instead of an SMS message, you need to:
— log out from other accounts on the device;
— change your IP-address;
— get a number from another country and receive an SMS using it.
 

When activating an account using Grizzlysms.com, an SMS message usually arrives just as quickly as when using a real number. However, we suggest waiting for at least 7-10 minutes before cancelling a number. If the wait time is too long, you can decline to use a virtual number by clicking the “Cancel” button and get a new one.
In case of getting a number from a country where you don’t reside physically, you should use a VPN, since popular online services have learned how to match the country of origin of a mobile provider and the physical location of a user.
 

Our single-use numbers cannot be issued repeatedly and can receive only 1 SMS message. Some messengers/online services (for example, Telegram) allow you to link another device to an account created using our numbers with a QR-code (“Devices” — “Link Destop Device”)

Unfortannaly multiply-sms right now available only for services Instagram, Dream11, Zupee
 

All our numbers are single-use. Such numbers are called “one-time password phone numbers” and can be used only for activation purposes.
Such numbers:
— can be issued for only 20 minutes;
— can only receive SMS messages and only from chosen online services;
— cannot be issued repeatedly;
— most numbers can receive only 1 SMS.
As of right now, these are the only type of numbers we offer.
 

There are two options for renting a number:

Full rental - in this case, you can receive all SMS, the services of which are presented in our catalog. To do this, simply select Rent and All Services at the top of the website

Rent a number for a specific service. In this case, you will receive SMS only from the service you have chosen. To do this, you just need to select a specific service, logic is the same as with the purchase of a regular activation

You can use service AnyOther. But there is no guarantee that you can get the code 
 

We recommend using two-factor authentication for all registered accounts when an online service provides such features. For example, Telegram have 2FA.

Sometimes, it happens that our providers issue used or banned numbers. If you received a number like that, make a screenshot with the issue and the number you used, and send it to our customer support team. We will gladly refund any charges related to a “broken” number.
Warning! Retail buyers (purchase volume less than 100 numbers) can be refunded for up to three numbers per country. If you can’t find any luck with Russia, try the US. We allow that!

After topping up the balance, you pay only for numbers that received codes successfully. If you an issue with a number was discovered before receiving an SMS, you can always cancel or try another one.

We cannot guarantee 100% SMS message delivery on each purchased number to our users. Algorithms on the side of online services may block SMS message deliveries to single-use numbers due to different reasons. Sometimes, it takes 15-20 attempts for a single successful delivery and it’s normal. Such issues are common for Telegram, Whatsapp, and several other services.

Here is how you can increase your chances to receive an SMS:
— try other numbers again and again;
— try other countries (recommended countries can be seen on the main page);
— change your IP address (use a VPN service);
— Log out from other accounts on the device.

Relevant information about participating in our referral program for traffic arbiters and CPA-networks can be viewed on this page: (https://grizzlysms.com/bulk).

Relevant information about participating in our referral program for developers can be viewed on this page: (https://grizzlysms.com/bulk).

If you want to become our provider, send any information about your proposition via the feedback form: the quantity of numbers, countries of origin, connection methods, available online services, and other significant information.

You can see only an estimate when looking at showcased products. If you need a lot of numbers regularly, talk about it with managers (https://grizzlysms.com/bulk). It will be appreciated if you add to your message, how many and for which services you need numbers on daily/weekly basis, and specify your preferences in regards to the national and/or regional origin of numbers if you have any.

Relevant information about terms for our bulk clients can be viewed on this page: (https://grizzlysms.com/bulk).
 

If you have paid, but have not received accounts, please contact us at support. The guys from Grizzly SMS will either help you or send to our partner.

It's easy! Watch the video instructions from Grizzly SMS.

You can find the answer to this question in the video instructions from Grizzly SMS.

Guarantee on accounts purchased on "Account Store" page - 20 minutes after purchase. If you want to be covered and be able to return accounts, you need to enable the video recording of the screen from the moment of purchase to the moment of checking accounts. Otherwise, replacement will be impossible! It is advisable to use a proxy/VPN where the country of the account = the country of the proxy.

Account issuance form:
* After purchase you receive a txt file with links to download accounts (TDATA or SESSION+JSON)
* All accounts are archived after downloading. If you chose the TDATA account format, the archive contains a txt file with the account password.
* All accounts have a duration of 5 days or more.

Note for wholesale customers:
* Replacements are issued provided that you use software such as Raptor and Telegram Expert, Tg Jumper. There are no replacements for other software!