FAQ

Please check your Spam or Promotions folder - sometimes our emails end up there.
If you have another email address, try signing up with it, this is often faster.

Can't register yet? Please contact the customer support team about the problem.
 

Please check your Spam or Promotions folder - sometimes our emails end up there.
If you have another email address, try signing up with it, this is often faster.

Can't register yet? Please contact the customer support team about the problem.
 

If you cannot login into your account but remember your email, we suggest you use the password reset and recovery feature: https://grizzlysms.com/request-password.

No problem, just let us know via the feedback form.

Mention your preferred method of communication (Telegram, QQ, WeChat, etc.), and we’ll find a solution for you.
 

Sometimes funds arrive with a short delay (10–60 minutes). Generally, the issue is caused by technical difficulties of the payment system. If the balance doesn’t update within 60 minutes, please:

1. Double-check whether your card/wallet was charged.
2. If yes, send us a screenshot of the payment + your registered email, and we’ll fix it.

Important for Payeer users: If you paid via Payeer and funds didn’t arrive, you must contact Payeer support directly - they only accept claims from the sender of the payment.
 

To purchase a number, follow these steps:

1. Register and confirm your email.
2. Top up your balance at: Top up balance
3. Choose your country and service, then get your number.

You can pay with bank cards, online wallets, or cryptocurrency.
Minimum deposit: $2 (recommended: $3).

You are charged only for received codes.
 

“Few” means only 0–2 numbers were available at the last check. Stock updates constantly, so try pressing GET 5–15 times. If still unavailable, try a different country.

if you saw the message «Number is not available. Please, retry» when attempting to buy a number, it means that we could not acquire the chosen number from a provider. Most popular numbers may require multiple attempts to acquire. You can try several more times or choose a difference country (the country usually doesn’t matter for activation).

The numbers you see are estimates.If you need many numbers regularly, contact our managers. Please let them know:

1. How many numbers you need daily/weekly
2. Which services you’ll use them for
3. Which countries/regions you prefer
 

After topping up your balance, you will pay only for received codes. If a code did not reach a purchased active number, your balance will be refunded within 20 minutes after the purchase. Or, if you press “Cancel” due to long wait time. If a code arrived, funds will not be refunded as the number will be considered activated/used.

All SMS messages appear in the Received Numbers section next to your purchased number.

1.  Sign up at GrizzlySMS and confirm your email (the button “Sign Up” in the upper right corner of the main page)

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2. Top up your balance (the button “Top up balance” in the upper right corner of the page); 

3. Choose a country and the service you need and press GET;

4. Find your purchased number in the Received Numbers section. You will need to use it for activation purposes on the chosen online service. SMS content will be displayed next to the number in the “Received numbers” section of the page.

When activating an account using Grizzlysms.com, an SMS message usually arrives just as quickly as when using a real number. However, we suggest waiting for at least 7-10 minutes before cancelling a number. If the wait time is too long, you can decline to use a virtual number by clicking the “Cancel” button and get a new one.

If the service is in a different country from your actual location, use a VPN to avoid mismatches.
 

Our single-use numbers cannot be issued repeatedly and can receive only 1 SMS message. Some messengers/online services (for example, Telegram) allow you to link another device to an account created using our numbers with a QR-code (“Devices” — “Link Destop Device”)

Currently, multiple SMS codes are supported only for Instagram, Dream11, and Zupee.

No. All our numbers are one-time use only. Such numbers are called “one-time password phone numbers” and can be used only for activation purposes.

Such numbers:
— issued for only 20 minutes;
— work only for the chosen online services;
— cannot be reissued;
— can usually receive only 1 SMS.

At this point, these are the only type of numbers we offer.

There are two options for renting a number:

Full rental: in this case, you can receive all SMS, the services from any service in our catalog. To do this, simply select Rent and All Services at the top of the website

Rent a number for a specific service. In this case, you will receive SMS only from the service you have chosen. To do this, you just need to select a specific service.
 

Use the “AnyOther” option.

Please note: delivery is not guaranteed for this option.
 

No, our numbers are SMS-only.

• If a service offers calls instead of SMS, try:
• log out from other accounts on the device;
• change your IP-address;
• get a number from another country and receive an SMS using it.

We cannot guarantee 100% SMS delivery for every purchased number. Some services block SMS to disposable numbers, so it may take 15–20 attempts to succeed. This is especially common with Telegram, WhatsApp, and similar platforms.

Here is how you can increase your chances to receive an SMS:

• Try multiple numbers again.
• Try other countries (recommended ones are listed on the main page).
• Change your IP address (use a VPN).
• Log out of other accounts on your device.

After topping up the balance, you pay only for numbers that receive codes successfully. If you discover an issue before receiving an SMS, you can cancel and try another number.

Occasionally, providers may issue used or banned numbers. If this happens:

Take a screenshot showing the issue and the number.
Send it to our customer support team.
We’ll refund the charge for that number.

Important: Retail buyers (less than 100 numbers purchased) can receive refunds for up to 3 numbers per country. If you face repeated issues in one country (e.g., United Kingdom), try another (e.g., USA).

We strongly recommend enabling two-factor authentication (2FA) wherever possible. For example, Telegram supports 2FA.

If you’d like to become our provider, please send your proposal via the feedback form. Include:

• Quantity of numbers
• Countries of origin
• Connection methods
• Supported services
• Any other relevant information
   

Yes! Full details about the referral program for developers are available here: https://grizzlysms.com/refer.

Yes, information for traffic arbitrators and CPA networks is available here: https://grizzlysms.com/refer.

Displayed quantities are estimates only.
If you need numbers regularly, please contact our managers and provide:

• How many numbers you need (daily/weekly)
• Which services they are for
• Country or region preferences (if any)
   

1) Accounts purchased on the Buy Accounts page are guaranteed for 20 minutes after purchase. If there is a problem with your account, you must provide proof within 60 minutes of purchase.

2) To qualify for replacements, record your actions (screen recording) from purchase to account verification, including proxy details. Refunds are only possible when using verified proxies - free proxies are not accepted.

Follow this rule: No more than 3 accounts per 1 proxy server (preferably, a separate one for each), and proxies should match the country of account registration. This prevents blocking.

3) To manage multiple accounts, use software like Proxifier - it lets you bind each account to a separate proxy. Full guides are on its official site.

4) You can use a VPN (paid/free), but in that case arbitration will always be on the seller's side.

5) By purchasing accounts on our site, you automatically agree to the rules above.

How to log in to a TikTok account
How to log in to an Instagram account
How to log in to a Google (Gmail) account
How to log in to a Microsoft + Outlook account
How to log in to a Telegram TDATA account
How to log in to a Facebook account

It is now possible to purchase ready-made Whatsapp accounts on our website. 
Currently, this is available in test mode and has some restrictions.
 

 Whatsapp accounts can be purchased from 9:30 a.m. to 5:30 p.m. UTC+3 / 6:30 a.m. to 2:30 p.m. UTC+0 on Monday through Friday.

After purchasing a Whatsapp account, you will receive the following message: "Contact support to receive a code to the number *******"

What needs to be done next:
1) Contact support on the website Grizzlysms.com (We recommend contacting support on the website - it's faster);
2) Write a message "I bought a Whatsapp account (phone number); 
3) Wait for the response from the support staff;
4)Next, you will need to request a code in Whatsapp (enter your phone number in the app and request a code from your smartphone);
5) The support employee will give you the access code;
6) Enter the code and you can use your account.
 

Please note that after receiving the code, you have about 2 minutes to enter it. Make sure to follow all the steps in order, otherwise you will not be able to receive the code and log in to your account. 

 The warranty for these accounts is 20 minutes from the moment of purchase.
If you encounter any difficulties logging in to your account, you will need to send a video from the moment you enter the code.

 We do not monitor the fate of accounts after logging in.
Use a paid and stable VPN or Proxy from the country whose account you purchased. Do not spam or create chats immediately after logging into your account.

Please follow our official GrizzlySMS video instructions.

It’s simple! follow our official GrizzlySMS video instructions.

If you have paid but have not received your accounts, please contact our support service. Our team will either solve the issue directly or connect you with our partner.

Account issue form:

• After purchase, you receive a txt file with links to download accounts (TDATA or SESSION+JSON)
• All accounts are archived after downloading. If you chose the TDATA account format, the archive contains a txt file with the account password.
• All accounts have a duration of 5 days or more.

Note for wholesale customers:
Replacements are issued provided that you use software such as Raptor and Telegram Expert, Tg Jumper.No replacements are provided for other software.
 

Telegram TDATA – Ideal for those who want to use Telegram without the hassle of receiving verification codes or registering accounts. A great choice if you need a single account for personal use.
Proxy ✅ VPN ❌ Software ❌ Access Method    PC  OS   Windows

Telegram Session – This is suitable for those who want to use Telegram without registering an account themselves. The special feature of this type of account is that it can be accessed via a smartphone, but you will need an active Telegram account to activate the purchased account via the TG-bot @newlonamibot.
Proxy ❌ VPN ❌ Software ❌ Access Method   Smartphone OS  Android, iOS
We are not affiliated with the development of TG Bot @newlonamibot. In case of any issues after activation, we cannot replace or compensate for the account.

Telegram Session+Json – Perfect for users who want to manage multiple Telegram accounts simultaneously.
This type of account can only be used with special software, such as TG Expert, TG Giant, etc.
Proxy ✅ VPN ❌ Software ✅ Access Method  PC OS  Windows

Our website offers mixed-type accounts: TDATA+Session. Access to these accounts follows the rules above.

Please note that Telegram accounts require installation. We strongly recommend that you read the login instructions before purchasing your accounts. Telegram accounts cannot be refunded!

One paid and stable proxy can support up to 3 Telegram accounts. We recommend using 1 proxy per 1 account.

No. Access to the service is restricted for users located in the Russian Federation. The restriction has been implemented by the service administration in accordance with the country's current regulations.
We strongly advise citizens of the Russian Federation not to use bypass methods to access the service.

No. As of 23.08.2024, Russian phone numbers are no longer provided due to compliance with Russian law.